Customer Success Manager
Department
Sales
Location / Working mode
San Francisco Office
Role Description
You'll own the success of our Growth and Enterprise customers — ensuring they get value from Aurus and grow with us.
What you will do:
Own the success of our Growth and Enterprise customers from onboarding through renewal and expansion.
Help technical teams get real value from Aurus fast, and keep them getting more over time.
Be the trusted voice customers call first, and their advocate inside the company.
Spot expansion and churn signals early and act on them.
Who you are:
You've owned customer success for a technical product with developer or platform-team users.
You're technical enough to talk APIs and pipelines credibly.
You're proactive — you prevent problems rather than just respond to them.
You measure your work by customer outcomes and retention.
What we offer:
Competitive salary and meaningful early-stage equity.
Remote-friendly work with flexible hours and a home-office and hardware budget.
Top-tier health, dental, and vision coverage.
Generous PTO and a genuine expectation that you take it.
A small, senior team where your work ships to thousands of engineering teams and you see the impact directly.